Returns & Refunds

Alevia's Commitment to Your Satisfaction

At Alevia, we are dedicated to providing products that effectively address your pain relief needs. We recommend using our products for at least 14 days before considering a return. If you are not satisfied after 14 days and within our 90-day money-back guarantee, please contact us at

Cancellation Policy Changes or cancellations must be made within 24 hours of placing the order. Cancellations within this timeframe will be processed within 7 business days.

60-Day Money Back Guarantee Try our products for a minimum of 14 days. If still unsatisfied, return the items within 90 days. Shipping fees (if applicable) are not refundable. To initiate a return, contact us via the form on our Contact Us page or email us at Provide your Order Number or the Name and Email Address used to place the order.

Damaged Items If your item arrives damaged, report it within 72 hours of delivery by emailing with a clear photo of the damage. We will assess eligibility for a replacement at no cost. Damage from normal use or misuse is not covered.

Shipping and Delivery We strive for timely delivery but are not responsible for delays outside our control. Contact the courier for issues with delivery. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address Ensure the correct shipping address at checkout. Notify us within 24 hours of placing your order for corrections. Otherwise, resends or refunds are not guaranteed.

We reserve the right to modify this Refund Policy at any time. By purchasing and using Alevia products, you accept this Refund Policy.